Young woman leaning on doorframe, colleagues working at table in the background. Photo by Jacob Lund, Noun Project.
Young woman leaning on doorframe, colleagues working at table in the background. Photo by Jacob Lund, Noun Project.
Managers need training and support if they’re going to be successful.

Today I attended a webinar about Performance Management. During this webinar, they touted the integral role of the manager in employee performance. I heartily agree, but couldn’t help but think, throughout, that most managers really don’t have the chops to handle performance management conversations well.

One of the attendees asked this question: “What if you have a terrible manager? How can you coach up?”

Sadly, this is a pretty reasonable question, as most people don’t have great managers. According to Gallup, only about 10% of people have the talent needed to manage a team. Leaders, look around. Only 1 in…


Photo of measuring tape. Courtesy of Wix Images
Photo of measuring tape. Courtesy of Wix Images

The performance of managers and their teams is measured all the time.

Companies look for revenue growth, cost reductions, productivity, output, customer satisfaction… There really are so many data points that are measured. However, there are other equally important metrics that go unmeasured in almost all organizations. And these data points could uncover solutions to retention issues and the lack of employee engagement in workplaces.

Executives spend a great deal of their time developing strategies to increase revenue and decrease costs. They have set aside funds to cover costs associated with people quitting the organization. Unfortunately, most don’t consider moving…


Doug and Murray at the beach. Photo by Author

I love this picture! It makes me smile every time I see it. This is a photo of my dogs, Doug and Murray, at the beach. The beach is Doug’s happy place.

Doug is a scrappy little terrier with 5" long legs. In spite of that, he chases sticks and swims in the ocean with the same gusto and athleticism as his longer-legged canine pals. No matter how many times I throw a stick into the water, and no matter how far, Doug will swim for it. And every time this puts a big grin on my face. …


Photo credit: Karolina Grabowska from Pexels

Layoffs are a cold, hard fact for many of us in Learning and Development. We don’t turn wrenches or build buildings. We don’t pull in new customers or upsell existing ones. L and D is viewed as a cost center and, therefore, is something that is always put under the microscope when cost-cutting is necessary. This is especially true for soft-skills training.

But that is done at the detriment of business on the whole, employees in particular, and customers in the end.

At a time like this, when there is so much uncertainty and confusion about how to just keep…


Photo of worried man. Photo courtesy of master1305.
Photo of worried man. Photo courtesy of master1305.
Understandably, people have concerns about going back to work. Image courtesy of master1305.

Businesses everywhere are reopening their doors and inviting customers in again. Those companies that carried on business while their people worked from home are also feeling a renewed energy and collective uplifting of spirits.

Even as the economy stumbles back on track in the new, new normal, people everywhere are holding their breath, wondering what going back to work will really mean to them and to their health.

A friend asked for my advice on how to handle the issue (yes, issue) with his employer. After being laid off from his retail job for two months, he was anxious to…


Hey — I know you’re working. Photo by Ruca Souza from Pexels

I was talking to a friend this morning about how he had to go back to work…at his office. Needless to say, I was a little surprised at this. After all, companies all over the world are still operating in a Covid-19 environment and advising their employees to work from home. Why was he being “asked” to come back to the office?

It turns out it’s because the company still doesn’t believe their people work when they’re at home. When I asked my friend if this was the case for him, he replied with an adamant “No!”. In fact, he…


Meeting from home? Embrace the distractions. Image by: Freepik

So here you are…

Your team is all working from their homes, as are you. The work still needs to be done, and meetings still need to be had, but what’s the protocol when meetings have to be done from home?

It’s true. Your management task list has not gotten any smaller, now that work has shifted to remote. As a manager, you are expected to keep productivity going and that means meetings have to be scheduled in, regardless of distractions at home. What can you do?

Embrace the distractions.

As a Management Trainer and Coach, I’ve counselled managers for…


image courtesy of freepik

This past month has certainly been unusual. It started off with Employee Appreciation Day, International Women’s Day, and other things to celebrate. And then it all changed…

The advent of a worldwide pandemic has had businesses scrambling to figure out how work will continue, or even if it can continue. At the heart of all this confusion are people. Real people are struggling with real issues, many of them bigger than work.

This is tough. Managers are tasked with business continuity even as their reports are juggling work with kids home from school, spouses who are also trying to work…


Image by: kjpargeter

This morning, as I was walking my dogs, I noticed something new… something different. I noticed the smell of nature in my city.

I could smell the trees and the flowers. It rained last night, so I could also smell the wet dirt and grass. I could smell the river, as it flowed along about a mile from my home. I thought to myself “It’s like I woke up in the country!”. Nature is taking a deep breath and enjoying a respite from all we’ve put it through over the last hundred or so years.

You know what I didn’t…


Please, please don’t go! Image courtesy of :Freepik

My parents used to worry about me. They wondered why I couldn’t seem to hold down a job. They were more than a little off the mark, as the issue wasn’t whether I could keep a job, but whether I wanted to.

I tended to move around a lot. I’d start a job and then find myself, about two years later, bored and ready for the next challenge. Since the next thing didn’t seem to be coming from the company I was currently in, it was time to move on. Luckily, I always found myself in a new job that…

Laura Sukorokoff

My mission? Guiding managers to create human-centered workplaces. I believe managers can change the corporate world! Say hi @ https://www.cchangelearning.com

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